StraightHome Privacy Policy
At StraightHome, we believe your privacy is paramount, that is why we gather and maintain only necessary information in accordance with this policy. In this policy, ‘we’, ‘our’ and ‘us’ refers to StraightHome. This policy explains what kind of personal information we collect, and how we use and maintain this information. We are committed to protecting your personal information in accordance with the principles set out in the Privacy Act 1988. We reserve the right to make amendments to this policy at any time.
Personal information is information or an opinion about an identified individual, whether true or not. We may collect the following personal information from you to provide services:
- Identity information: such as name, date of birth and living address
- Contact information: such as phone number, email address or mailing address
- Verifying information: such as driver licence and passport
- Information you provide: any identifiable information as provided by you from time to time
Your personal information will only be used for StraightHome’s services provided by us or our legal partners. Due to the legal nature of our services, if you are unable to provide proper identification, we will not be able to assist you.
We will gather your personal information to obtain your identity, so we can assign a solicitor who can properly address your needs. Your information will be provided to our legal partners to start your conveyancing matter.
We will gather your personal information to obtain your identity, so we can assign a solicitor who can properly address your needs. Your information will be provided to our legal partners to start your conveyancing matter.
We will only share your information with our legal partners, who will require your information to carry out requested legal services. We have ensured that our legal partners, at a bare minimum, meet our responsibilities in this Privacy Policy.
We store your information in a number of ways, as needed, including hard copy and electronic documents, database and contact lists. We take necessary steps to protect your personal information from misuse and unauthorised access, including storing your information on external servers.
We employ a third-party hosting provider that appropriate meets security requirements on their servers to protect your stored information.
We employ a third-party hosting provider that appropriate meets security requirements on their servers to protect your stored information.
If you provide information in a form on our website, we collect that personal information to track registrations and enquiries to carry out our services.
Cookies are pieces of data that show how you interact with our website. Cookies allow us to retrieve at a later time and so we can improve the websites efficiency. Cookies do not collect personal information and can be turned off by adjusting your web browser.
Cookies are pieces of data that show how you interact with our website. Cookies allow us to retrieve at a later time and so we can improve the websites efficiency. Cookies do not collect personal information and can be turned off by adjusting your web browser.
If you would like to update or change any personal information, we may require that you verify your identity to protect against fraud. We require that your identification provided is valid and displays exact information that matches your request.
We understand that you may at some point, wish to have your personal information deleted. We may require that you verify your identity before actioning a request to delete your personal information. In certain circumstances, we may be obligated to retain your information. If we are unable to delete your personal information, we will inform you of the reason and the time it must be held.
At your request, we can inform you of the personal information we have stored. You can make a request by emailing us at info@straighthome.org or by phone on 0426 810 046.
We understand that you may at some point, wish to have your personal information deleted. We may require that you verify your identity before actioning a request to delete your personal information. In certain circumstances, we may be obligated to retain your information. If we are unable to delete your personal information, we will inform you of the reason and the time it must be held.
At your request, we can inform you of the personal information we have stored. You can make a request by emailing us at info@straighthome.org or by phone on 0426 810 046.
If you believe we breached your privacy rights under the Australian Privacy Act 1988, please let us know so we can resolve this issue. You can raise a complaint by either emailing us at complaints@straighthome.org or by phone on 0426 810 046.
Please let us know, if you have any queries regarding our process of handling your personal information or this policy. You can send us enquiries through our website here or by email at info@straighthome.org or by phone on 0426 810 046.
